IBM adds big data capabilities and Microsoft Office integration to Connections

IBM has updated its Connections social software to offer users the ability to analyse data from inside and outside their organisations, including Facebook, Twitter, audio and video data. The move will allow staff to view activity streams from social networks, alongside business content such as customer satisfaction surveys, expense reporting or marketing leads. Such big […]

99 ways to get more from your CRM software in 2013 – part 3 – ideas 51 – 75

How can your B2B CRM system do more for you in 2013 Here’s the third installment of ideas (the previous two can be found here and here): 51. Customer portals – the CRM system doesn’t have to be just for your own staff. Providing access through a portal to customers and other stakeholders, such as […]