Verizon to offer Oracle Database and Fusion Middleware as enterprise cloud services

Verizon is extending its cloud computing portfolio to offer Oracle enterprise applications such as the Oracle Database and Oracle Fusion Middleware as software as a service (SaaS) that business customers will be able to access on a per-hour billing rate. Verizon announced its entry into the cloud computing arena last year, aiming squarely at enterprise […]

BlackBerry appoints ex-HTC exec as device chief

BlackBerry has appointed a new executive to lead its devices business as the struggling firm looks to retain some of its former stature in the smartphone market. Ron Louks, formerly of HTC and Sony Ericsson, will join the company as the president of devices and emerging solutions. Louks will be tasked with overseeing the creation […]

A worked example as to why process inefficiencies provide rich pickings for CRM technology

Carrying on my elaboration of some of the points in the ‘99 ways to get more from your CRM software’ post, point 69 suggested that you might consider reviewing your processes, rather dryly noting that: ‘analysing your existing business processes can be extremely insightful. You may find they don’t work quite as well as was […]