Microsoft wants Office file formats included in UK government open standards push

Microsoft has written an open letter to partners appealing for help in persuading the UK government to include the Open XML (OOXML) formats of Microsoft Office among its officially supported set of open standards for documents. The software giant is so concerned that its own file formats will not be included in the set of […]

Microsoft puts Scott Guthrie in charge of Cloud and Enterprise after Nadella CEO move

Microsoft has announced that Scott Guthrie, vice president for Windows Azure, is to take Satya Nadella’s place heading up the firm’s Cloud and Enterprise Group, at least for the short term. The move was announced during a Q&A session with Satya Nadella on the day it was disclosed that he had been selected as Microsoft’s […]

Microsoft confirms Office for iPad touch-based app in development

Microsoft’s outgoing chief executive Steve Ballmer has confirmed that the company is working on a touch-first edition of Office for the iPad. Speaking at the Gartner Symposium conference on Tuesday Ballmer said that, although an iPhone-optimised version of Office is already available, the full iPad version will only be released once it is touch optimised. […]

Dull maybe, but essential – the role of the usage manual in CRM implementation

Point 57 in the ’99 ways to get more out your CRM software’ was: 57. Develop a usage manual – does everyone understand how they should be using the system Often different people will use it in different ways, and that impacts key outputs such as reports. Creating a usage manual will help define how the system […]

In case you missed them, a catch up on this Autumn’s CRM stories

For those that want a quick recap or may have missed them orginally, here’s my take on the main CRM stories this autumn: An uneasy peace Perhaps the main headline in our round up of the summer’s news was the sudden and unexpected outbreak of peace between Oracle and Salesforce.com. The big question was would […]